  Ya know what, my job is not to make people fell alll warm and fuzzy about their products, my job is tell you to deal with it yourself crybaby and move on with life!
Later... Let me clarify here. I think the publics perception of customer service is severly warped. There are legitimate complaints that a company needs to discuss and resolve with a customer. Then unfortuneately there are a large population of idiots who are too dumb to find their ass in the dark with both hands and a flashlight.
There are also a large number of people who want a whole lot of something for nothing. Then you have those that really deseve something but because the afore mentioned people have exhausted the system and the company's services those services are no longer being offered. Is this just in my company? NO!This is nationwide people from mom and pops places to corporate america.
Here's a bit of truth, we all think at one time or another were entitled to something more for whatever reason, well guess what ? Regardless of whether you, I, or whoever feels they are entitled to more doesn't mean you're always gonna get it. Honestly sometimes I take perverse pleasure in shutting these people down cold. There is some joy in customer service after all. 
