  OMG i could seriously kill at this moment in my life......My AOL story has begun Since i moved in with Jason, i no longer need AOL. So i called and got transfered like 3 times, finally got to the right person and she pissed me off. And i will start my story from there. (Rachel) - a bad bad accent with no clue what so ever (shelle) - only wants one thing, ASAP Keep in mind that she has already ticked me off and you are coming in the middle of the conversation~ Rachel: Ok, Michelle why do you want to cut your service with us? Shelle: Does it matter? I just want my service cut off and thats it. Rachel: I need to know why you want to cut your service off. Shelle: Look here, I hate spam, the connection is slow, i hate pop ups, and because i have to go through crap like this! I have DSL, so i no loger need AOL! Rachel: (smirky voice) Humm, shows here that they dont offer DSL in your area? DO you have DSL? Shelle: I moved, people do that you know. Look, all i want is for my service to be cut off please. Rachel: Well, do you know that for 9.95 you can tie your AOL in with DSL? Shelle: I dont want to do that, i want it cut off.
Rachel: You are a valued customer, and have been with us a long time. So we have offers that we can offer you. Shelle: (finding it funny that NOW they want to offer me offers) I dont want that, i just want my service cut off. Rachel: Well, for 2.95 more a month, we can help you out with long distance. Shelle: Rachel, are you listening to me, are you reading off a card?
No wonder people dont want to stay, they have to deal with this crap. If you losing my buisness is putting you in a bind, then you are not doing something right! Could you please just give me my confirmation number! Rachel: Have you tried to quit our service before, how do you know that we give confirmation numbers? Shelle: Everyone gives confirmation numbers Rachel!!!! Please cut off my service that is all i want, no deals, just a yes or no, that tells me that you have done this!
Rachel: Fine, hold please while i get your number......(She comes back on with a laugh in her voice) For 8.95 a month we can connect you with Yahoo and tie AOL in with this. Shelle: RACHEL, are you laughing at me????? Rachel: No, no, no, im not (smirk) ok, here is your confirmation number Shelle: THANK YOU !!!!!! Rachel: you do know for 19.95 a month you can..... Shelle: CLICK! I probaly forgot some stuff, its hard to remember and write down again. 
